Shipping + Returns
- To make a return, please contact us at firstname.lastname@example.org within 14 days of your delivery or in store purchase. All online returns will incur a 20% restocking fee. Returned merchandise must be in original, unused and unwashed condition. We do not refund original shipping charges. Unsolicited online returns will not be accepted.
- Returns after 14 days may be returned for store credit.
- Return shipping fees are the responsibility of the customer and returns must be received or returned to us no longer than 30 days after initial delivery or in store purchase.
- All Sale Items are Final Sale and may not be returned or exchanged.
- We do not accept returns on items damaged through normal wear and tear.
- If any questions, please reach out to us directly at email@example.com or give us a call at 949.497.3121.
- Cottage Furnishings has a no-cancellation policy for back-ordered and pre-ordered items outside our 24 hour cancellation window from time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes. Once your order is placed, it is sent to the manufacturer and a cancellation cannot be processed once the manufacturer has confirmed your order. Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change. Please keep in mind that Cottage Furnishings and our manufacturers are still experiencing COVID related delays for both production and shipping. Our team will notify you of any changes to the estimated ship times of item(s) in your order as often as we are updated by the manufacturer and will ship items as they become available. We thank you for your patience regarding back-ordered and pre-ordered shop items.
- For in-stock items when you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.
- For out of stock items, our team will reach out to you directly to confirm specific delivery timelines.
- If any questions regarding your order, please reach out to firstname.lastname@example.org or give us a call at 949.497.312.
Shipping & Handling:
- For in-stock items, standard lead times are 7 to 10 Days unless otherwise specified.
- Cottage Furnishings orders will include shipping fees that will be added to your order total.
- In stock items will be shipped via USPS, FedEx, or drop-shipped with few exceptions.
- Artwork that is local pickup only will be specified in the description.
- Large items require a third party carrier.
- Third Party Carriers are now estimating a 21 business day transit from time of pickup.
- Production and shipping lead times vary depending on the product. Please reach out with availability or delivery timeframes.
Drop Ship Items:
- Drop ship items are shipped directly from our vendors.
- All drop ship items are final sale and non-returnable unless defective.
- If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop this items have longer production and shipping lead times.
- Cottage Furnishings furniture is shipped through a third party freight carrier.
- When your furniture is ready for delivery, our carrier will contact you to schedule a delivery date. Your furniture will be brought into the room of your choice, so please make sure that the area is clear.
- Out of state freight carriers are not responsible for assembly and/or trash removal. However, our local delivery does provide assembly and/or trash removal upon request.
- We do not ship internationally through our online site at this time. If you do wish to ship items you see on the site or in our shop, please reach out to us directly at email@example.com or 949.497.3121
- Cottage Furnishings does not cover instances of theft.
- When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it. We apologize if theft was what happened and sincerely hope that the package turns up.
- At this time, we are unable to offer expedited shipping on orders.
Shipping & Product Damage:
- In the unfortunate event your order arrives damaged, please reach out to firstname.lastname@example.org to file a claim within 24 hours of delivery with the following:
- A photo of the damaged merchandise in its original packaging
- A photo of the shipping label
- Claims will be responded to within 3-5 business days. Most products shipped are eligible to be replaced. Cottage Furnishings cannot guarantee replacements on damaged merchandise reported after 24 hours of receipt.
- It is the receiver’s responsibility to ensure furniture is in perfect condition before signing paperwork and allowing the driver to leave.
- Cottage Furnishings cannot guarantee repairs, returns, exchanges, or refunds on furniture that is accepted and signed for or is reported after 24 hours. Additionally, it is the customer’s responsibility to pay any shipping or restocking fees that may incur. Occasional exceptions are made on a case by case basis. Cottage Furnishings reserves the right to repair as they see fit. Cottage Furnishings does not cover furniture damages cause by normal wear and tear
What type of payments do you accept?
- Amex, Mastercard, and Visa.